Skip to main content Skip to search
FREQUENTLY ASKED QESTIONS

Below is a list of Frequently Asked Questions about the repair smartphone.

General Questions

We repair all Apple smartphones available in the market.

Yes, no problem, please walk in to the store and bring your device, or mail it to us.

Yes you can, give us a call and describe your problem and we will see what we could do for you.

Mail in Repair Questions

You can mail-in anything listed on our site. If you have any questions or your device is not listed please click on contact us or call us we will assist you.

We only need your device, do not include accessories, the original packaging as this will only increase shipping cost. Any other information we need will be provided from the mail-in form.

It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

No we do not need your SIM card but without it we cannot fully test your device.

Liquid Damage Service

Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to one of our locations, Check out our iPhone Liquid Damage article to learn how to prevent liquid to damage your iphone, then bring or mail your device to one of our locations.

The easiest answer to that question is to simply call us at one of our locations so our technicians can diagnose the problem.

Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Glass & LCD Replacement Service

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture via mail of the current condition of the phone while it is powered on to info@icuresolutions.com and we will do our best to diagnose it.

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

If you don’t find the answer you’re looking for don’t hesitate to click

Call Now